Serviciu Termeni și Condiții

Ultima actualizare: 1 September 2024

Agreement

This Agreement is effective for all purposes between 360 View („Serviciu Provider”) and the buyer of services („Client”). If the Client utilises any services offered by the Serviciu Provider, they are bound by the terms and conditions outlined herein. It is the Client’s responsibility to be aware of these terms and to read and understand them prior to using any services. Modifications to this agreement can only be made in writing and must be signed by all parties.

Clients who order a Cloud Pint Scanning, Matterport Virtual Tour, a Google Street View Tour, or any other service in collaboration with a third-party company also agree to adhere to that third party’s terms and conditions.

Should any part of these Termeni și Condiții be found void or unenforceable, the remaining terms will continue to be in full force and effect. By accepting an estimate or commissioning work from the Serviciu Provider, you agree to these Termeni și Condiții. Any disputăs arising from these Termeni și Condiții will be governed by the laws of England and Wales.

Copyright & licensing

The Serviciu Provider retains copyright over all work produced for the Client and reserves the right to use such work for promotional purposes, unless an alternative arrangement is agreed upon in writing.

Once the Client has completed payment of the issued invoice, they are granted a non-exclusive, non-transferable license to use the provided assets—such as images, videos, and virtual tours—for the purposes outlined in the service agreement. These purposes may include business promotion, internal asset management, operations enhancement, and other collaborative projects.

This license permits the indefinite use of the assets strictly for the agreed-upon purposes. The Client is prohibited from reselling or redistributing any of the content to third parties without explicit written consent from the Serviciu Provider.

The Serviciu Provider reserves the right to include their branding, such as a logo, on all produced works. This branding may appear at the nadir—the point directly beneath the camera’s position in the sphere of the image—and in other forms unless otherwise specified in a written agreement.

Additionally, if a transfer of work to the client’s personal account is requested, the Serviciu Provider reserves the right to charge a fee for the copyright transfer. The transfer fee starts at £99 and may vary depending on the size and complexity of the work.

Pricing & Payment Terms

The Serviciu Provider reserves the right to request a deposit before work commences. The amount of the deposit can range from 20% to 100% of the total project cost, depending on the project’s size, complexity, and specific requirements. This deposit is non-refundable and ensures the initiation of services.

Upon completion of production, the Client is required to pay the remaining balance upon receiving the invoice. Full payment must be made before the release of the final project deliverables. Accepted payment methods include bank e-transfer, direct debit, and cash.

Cancellation / Rescheduling

A minimum of 24 hours’ notice is required for any cancellation or rescheduling; otherwise, a minimum charge of £199 will apply. Same-day and on-site cancellations may incur the full cost of the appointment.

The Serviciu Provider will make every effort to deliver the agreed-upon services. However, they reserve the right to cancel without liability in the event of unforeseen circumstances, such as adverse weather conditions or other factors beyond their control. In such cases, the Serviciu Provider will inform the Client as soon as possible. Upon request, any deposit will be refunded, allowing the Client to either contract with an alternative supplier or to arrange an alternative delivery schedule. 

Delivery / Archival / Hosting

Delivery Times

360° images, 360 virtual tours, Matterport virtual tours, CAD files, and Google Virtual Tours are typically available between 24 and 72 hours after the shoot has been completed. However, delivery can extend to several days depending on the size and complexity of the project.

While every effort will be made to provide services within the specified timeframe, delivery dates are only estimates and the „Serviciu Provider” shall not be liable for any issues, difficulties, or losses due to any delays.

Quality Processing and Delivery Methods

The 360 photos/images are processed and optimized for quality before delivery to the Client. Images may be delivered via email (e.g., in a zip file, Google Drive, or Dropbox) upon special request.

Hosting of Matterport Virtual Tours

Matterport Virtual Tours are hosted on the Serviciu Provider’s Matterport account and are licensed to the Client for 3 months from the delivery date, unless otherwise agreed upon. Longer-term hosting incurs an additional charge starting from £29 per month. In the unlikely event of the Serviciu Provider’s dissolution, the Client can self-host the Virtual Tours on their own Matterport account. The Serviciu Provider can transfer all necessary data to the Client.

Hosting of Google Virtual Tours

Google Virtual Tours are hosted on the Serviciu Provider’s Google account. The Client has the option to upload and arrange the 360° panoramic photos themselves upon online delivery from the Serviciu Provider, or they can hire the Serviciu Provider to upload and transfer the virtual tour to their Google Cont at an additional fee to be agreed upon during pre-production.

Notification and Additional Assistance

The Client will receive an email once the media has been processed, containing the deliverable in the form of a web URL, embed URL, attached zip file, Google Drive file, or Dropbox file. If necessary, other forms of online storage can be discussed before the appointment date. Additional assistance to obtain the delivered files and step-through instructions for uploading or embedding the media to a website can be purchased for an extra fee.

Area Preparation

It is essential that all areas are prepared and staged for the photography or capture appointment and are ready when the Serviciu Provider’s technician arrives.

The Serviciu Provider offers a business/property 360 photo shooting and capture preparation checklist with helpful tips and recommendations that our customers find useful. Dumneavoastră can access it here: 360 Photo Shooting and Capture Preparation Checklist.

Waiting time: If the area(s) is not ready to be captured or photographed upon the technician’s arrival, as specified in the area preparation checklist, the technician may choose to wait until it is ready or return at a different time or day. Waiting time is charged at £199 for each hour or any part of an hour and will be added to the invoice.

Risk Assessment

Onsite Servicius

On-site services such as cloud point scanning, 3D scanning, virtual tour photography, and 360° photography and videography can take anywhere from one hour to a full working day (or more), depending on the size of the property and the chosen service.

Please ensure that all pets are contained in areas that will not be recorded.

Delays: We also request that the number of people on the property be kept to a minimum during the appointment. Additionally, please avoid scheduling other appointments during the production session. Any delays incurred on-site that are beyond the scope of work required by any member of the Serviciu Provider team will be billed to the Client at £199 per hour.

Additional Fees

Travel and Accommodation: Additional fees may apply for projects in remote or less accessible locations. These fees will be determined based on the specific details of the project location. We will communicate these fees and include them in your initial estimate prior to confirming the appointment date.

Return Trips: For projects extending over multiple days or requiring revisits due to inaccessible areas, interruptions, or other delays, a return trip fee will be charged. This fee starts at £199 per occurrence.

Additional Servicius: Servicius not included in the initial agreement or scope of work will be assessed and quoted separately. Any additional services requested will be billed in accordance with the revised quotation. 

„Client” Representation

The „Client” is responsible for being present at the beginning of the shoot to approve the „Serviciu Provider” technician’s interpretation of the assignment. If the „Client” is not present, the technician’s interpretation shall be deemed acceptable.

Indemnification

The „Client” hereby indemnifies and holds the „Serviciu Provider” harmless against any and all liabilities, claims, and expenses, including legal fees, resulting from the „Client”‘s use of the „Serviciu Provider” work.

* These Termeni și Condiții are subject to change without prior notice, so we recommend that you review them regularly.