Service Terms & Conditions

Last updated: 1 September 2024

Agreement

This Agreement is effective for all purposes between 360 View (“Service Provider”) and the buyer of services (“Client”). If il Cliente utilises any services offered by the Service Provider, they are bound by the terms and conditions outlined herein. It is il Cliente’s responsibility to be aware of these terms and to read and understand them prior to using any services. Modifications to il presente accordo can only be made per iscritto and must be signed by all parties.

Clients who order a Cloud Pint Scanning, Matterport Virtual Tour, a Google Street View Tour, or any other service in collaboration with a third-party company also agree to adhere to that third party’s terms and conditions.

Should any part of these Termini e Condizioni be found void or unenforceable, the remaining terms will continue to be in full force and effect. By accepting an estimate or commissioning work from the Service Provider, accetti di these Termini e Condizioni. Any disputes arising from these Termini e Condizioni will be governed by the laws of Inghilterra e Galles.

Copyright & licensing

The Service Provider retains copyright over all work produced for il Cliente and reserves the right to use such work for promotional purposes, unless an alternative arrangement is agreed upon per iscritto.

Once il Cliente has completed payment of the issued invoice, they are granted a non-exclusive, non-transferable license to use the provided assets—such as images, videos, and virtual tours—for the purposes outlined in the service agreement. These purposes may include business promotion, internal asset management, operations enhancement, and other collaborative projects.

This license permits the indefinite use of the assets strictly for the agreed-upon purposes. Il Cliente is prohibited from reselling or redistributing any of the content to third parties without explicit consenso scritto from the Service Provider.

The Service Provider reserves the right to include their branding, such as a logo, on all produced works. This branding may appear at the nadir—the point directly beneath the camera’s position in the sphere of the image—and in other forms unless otherwise specified in a written agreement.

Additionally, if a transfer of work to the client’s personal account is requested, the Service Provider reserves the right to charge a fee for the copyright transfer. The transfer fee starts at £99 and may vary depending on the size and complexity of the work.

Pricing & Termini di Pagamento

The Service Provider reserves the right to request a deposit before work commences. The amount of the deposit can range from 20% to 100% of the total project cost, depending on the project’s size, complexity, and specific requirements. This deposit is non-refundable and ensures the initiation of services.

Upon completion of production, il Cliente is required to pay the remaining balance upon receiving the invoice. Full payment must be made before the release of the final project deliverables. Accepted payment methods include bank e-transfer, direct debit, and cash.

Cancellazione / Rescheduling

A minimum of 24 hours’ notice is required for any cancellation or rescheduling; otherwise, a minimum charge of £199 will apply. Same-day and on-site cancellations may incur the full cost of the appointment.

The Service Provider will make every effort to deliver the agreed-upon services. However, they reserve the right to cancel without liability in the event of unforeseen circumstances, such as adverse weather conditions or other factors beyond their control. In such cases, the Service Provider will inform il Cliente as soon as possible. Upon request, any deposit will be refunded, allowing il Cliente to either contract with an alternative supplier or to arrange an alternative delivery schedule. 

Delivery / Archival / Hosting

Delivery Times

360° images, 360 virtual tours, Matterport virtual tours, CAD files, and Google Virtual Tours are typically available between 24 and 72 hours after the shoot has been completed. However, delivery can extend to several days depending on the size and complexity of the project.

While every effort will be made to provide services within the specified timeframe, delivery dates are only estimates and the “Service Provider” non sara responsabile for any issues, difficulties, or losses due to any delays.

Quality Processing and Delivery Methods

The 360 photos/images are processed and optimized for quality before delivery to il Cliente. Images may be delivered via email (e.g., in a zip file, Google Drive, or Dropbox) upon special request.

Hosting of Matterport Virtual Tours

Matterport Virtual Tours are hosted on the Service Provider’s Matterport account and are licensed to il Cliente for 3 months from the delivery date, unless otherwise agreed upon. Longer-term hosting incurs an additional charge starting from £29 per month. In the unlikely event of the Service Provider’s dissolution, il Cliente can self-host the Virtual Tours on their own Matterport account. The Service Provider can transfer all necessary data to il Cliente.

Hosting of Google Virtual Tours

Google Virtual Tours are hosted on the Service Provider’s Google account. Il Cliente has the option to upload and arrange the 360° panoramic photos themselves upon online delivery from the Service Provider, or they can hire the Service Provider to upload and transfer the virtual tour to their Google Account at an additional fee to be agreed upon during pre-production.

Notification and Additional Assistance

Il Cliente will receive an email once the media has been processed, containing the deliverable in the form of a web URL, embed URL, attached zip file, Google Drive file, or Dropbox file. If necessary, other forms of online storage can be discussed before the appointment date. Additional assistance to obtain the delivered files and step-through instructions for uploading or embedding the media to a website can be purchased for an extra fee.

Area Preparation

It is essential that all areas are prepared and staged for the photography or capture appointment and are ready when the Service Provider’s technician arrives.

The Service Provider offers a business/property 360 photo shooting and capture preparation checklist with helpful tips and recommendations that our customers find useful. You can access it here: 360 Photo Shooting and Capture Preparation Checklist.

Waiting time: If the area(s) is not ready to be captured or photographed upon the technician’s arrival, as specified in the area preparation checklist, the technician may choose to wait until it is ready or return at a different time or day. Waiting time is charged at £199 for each hour or any part of an hour and will be added to the invoice.

Risk Assessment

Onsite Servizi

On-site services such as cloud point scanning, 3D scanning, virtual tour photography, and 360° photography and videography can take anywhere from one hour to a full working day (or more), depending on the size of the property and the chosen service.

Please ensure that all pets are contained in areas that will not be recorded.

Delays: We also request that the number of people on the property be kept to a minimum during the appointment. Additionally, please avoid scheduling other appointments during the production session. Any delays incurred on-site that are beyond the scope of work required by any member of the Service Provider team will be billed to il Cliente at £199 per hour.

Additional Fees

Travel and Accommodation: Additional fees may apply for projects in remote or less accessible locations. These fees will be determined based on the specific details of the project location. We will communicate these fees and include them in your initial estimate prior to confirming the appointment date.

Return Trips: For projects extending over multiple days or requiring revisits due to inaccessible areas, interruptions, or other delays, a return trip fee will be charged. This fee starts at £199 per occurrence.

Additional Servizi: Servizi not included in the initial agreement or scope of work will be assessed and quoted separately. Any additional services requested will be billed in accordance with the revised quotation. 

“Client” Representation

The “Client” is responsible for being present at the beginning of the shoot to approve the “Service Provider” technician’s interpretation of the assignment. If the “Client” is not present, the technician’s interpretation shall be deemed acceptable.

Indennizzo

The “Client” hereby indemnifies and holds the “Service Provider” harmless against any and all liabilities, claims, and expenses, including legal fees, resulting from the “Client”‘s use of the “Service Provider” work.

* These Termini e Condizioni are subject to change senza preavviso, so we recommend that you review them regularly.